Shipping and Return Policy
At Scollar, we are committed to delighting all of our customers! We want to deliver on our promises by making sure orders get to you safely and quickly!
The list below should provide answers to some shipping questions you may have. Most orders will ship within 1 to 2 business days (Monday to Friday), with the best carrier for your order.
Join our mission to reduce our carbon footprint!
Where possible, packaging for products are made from sustainable materials and can be recycled!
Thank you for choosing Scollar!
Have a pawsome day!
Shipping Rates
Orders are processed and shipped within 1 -2 business days
| Product Category |
Ground 5 - 7 Business Days |
No Rush 3 - 5 Business Days |
Express 1 - 2 Business Days |
| General Marketplace Products* | Starts From: $4.99 |
Starts From: $6.99 |
Starts From: $9.99 |
(*) Final shipping cost will be calculated based on total weight of your order at checkout.
Free Shipping is automatically applied at checkout on qualifying orders over $99. To qualify for Free Shipping, orders must total more than $99 before any applicable taxes and fees, and after any applicable discounts. Please contact Support@Scollar.com if you have any questions.
Shipment Confirmation & Order Tracking
- You will receive a confirmation email from us once your order is submitted and received. Please make sure to check your junk/spam folders!
- Once your order is shipped, a separate email containing order tracking information (carrier and tracking number) will be sent to you.
- In some cases, your order may arrive in several packages with different tracking information.
Order Changes
- Once an order is submitted, you will not be able to make any changes.
- If you have any questions or concerns, please contact Support@Scollar.com.
Shipping Restrictions
- We ship within the United States, including Alaska and Hawaii
- We do not ship internationally
- We do not ship to P.O. Boxes or APO/FPO addresses
- Expedited or Overnight shipping options are available in select locations
Returns, Exchange & Cancellations
Food or Treats or supplements returns:
- Help! I want to return my Scollar order! What are the requirements?
- You have 90 days from the date the product is delivered to request a refund
- Restrictions
- Items listed below are final sale, and do not qualify for returns or exchange:
- Products over 25 lbs.
- Opened food products and treats
- Any product (same item number) purchased in quantities of 8 or more (if the product is over 10lbs, quantities of 5 or more)
- For any other questions, please contact Support@Scollar.com
- Refunds
- Eligible products listed below qualify for a full refund, in the original form of tender within 3 to 5 business days, from the day we receive your request:
- Products under 25 Lbs.
- Unopened food products and treats
- Any product in original packaging and/or with tags attached
- Having buyer’s remorse for something you opened?
- Let us help you find a product that works for you (and your furry family)!
- You have 90 days from the date the product is delivered to contact Support@Scollar.com, and our Customer Success Guru will guide you through the process!
- Cancellation:
- Due to rapid fulfillment, order cancellations are not permitted at this time. Contact Support@Scollar.com if you have any questions .
Lost or Damaged Products
- My package from Scollar arrived damaged or hasn’t arrived. Help!
- Oh no! We are very sorry to hear that! Please email Support@Scollar.com and include your order number and we will find a solution as soon as possible!
More Questions?
- We understand you may have additional questions regarding your order. Please contact our Customer Success Team members at Support@Scollar.com with your order confirmation number included in the subject line.
We Want to Hear from You!
Leave us your feedback or compliments!
Your input is important. It will allow us to explore ways to improve our business to better serve and delight you and your furry family!